As of May 4, 2026, the implementation of an AI assistant in the contact center of Kazakhtelecom JSC has been officially confirmed. The solution was presented to President Kassym-Jomart Tokayev during his visit to the international technology exhibition GITEX AI Central Asia & Caucasus 2026 in Almaty.
The AI assistant operates on the basis of the Al-Farabium supercomputer — one of the country's key computing facilities. According to the Akorda press service, the system is designed to automatically process customer inquiries without the involvement of a live operator. However, the key functionality extends beyond routine automation: the AI solution can determine the nature of a call in real time, identify signs of fraud, and automatically redirect the call to an anti-fraud call center.
Additionally, the system helps identify sources of illegal calls and transmit information to law enforcement agencies. According to representatives of Kazakhtelecom, this digital solution provides large-scale protection for citizens against phone fraud, which remains a pressing issue in the telecom market.
The project demonstrates the practical application of artificial intelligence in Kazakhstan's telecom infrastructure. The Al-Farabium supercomputer, which already hosts dozens of other digital projects, is becoming a key element of the national digitalization strategy. The implementation of the AI assistant is expected to reduce the workload on contact center operators and increase the speed of customer request processing.
The AI assistant operates on the basis of the Al-Farabium supercomputer — one of the country's key computing facilities. According to the Akorda press service, the system is designed to automatically process customer inquiries without the involvement of a live operator. However, the key functionality extends beyond routine automation: the AI solution can determine the nature of a call in real time, identify signs of fraud, and automatically redirect the call to an anti-fraud call center.
Additionally, the system helps identify sources of illegal calls and transmit information to law enforcement agencies. According to representatives of Kazakhtelecom, this digital solution provides large-scale protection for citizens against phone fraud, which remains a pressing issue in the telecom market.
The project demonstrates the practical application of artificial intelligence in Kazakhstan's telecom infrastructure. The Al-Farabium supercomputer, which already hosts dozens of other digital projects, is becoming a key element of the national digitalization strategy. The implementation of the AI assistant is expected to reduce the workload on contact center operators and increase the speed of customer request processing.